We help local business owners streamline their daily operations and get more done - without the corporate runaround or confusing tech jargon.
Locally Owned • 20+ Years Experience • Same-Day Emergency Support
The Challenge: A youth sports photo studio ran on paper forms and handwritten frame numbers. After each event they spent more than three days matching athletes to teams and leagues, keying orders, and preparing them to process and ship. Turnaround lagged, and the calendar couldn't take more shoot days.
Our Solution: MCS evaluated several photo platforms that fit the studio's volume and budget, booked the demos, and guided the decision. We set up a modern workflow: digital intake replaces paper, events use consistent tags for team and league, galleries build themselves after upload, and parents receive clear self-serve links. We trained staff and stayed on for the first live runs.
The Result: Manual sorting and data entry are now automated. Parents find and purchase images without back-and-forth. Post-event admin time dropped from days to minutes, delivery is faster, support requests are down, and the studio can book more shoot days with the same team.
Perfect for: Salons, restaurants, contractors, professional services, retail stores
Perfect for: Service businesses that need customers to find them online, accounting firms, consulting businesses
Perfect for: Any business that wants reliable, local IT support without corporate hassles
Hey, I'm KD - founder of Mission Critical Solutions and a U.S. Army veteran (12B, essayons!) with over 20 years of IT experience. Based right here in Kamm's Corners, I help small businesses across West Park, Lakewood, Rocky River, and the greater Cleveland area modernize their technology and streamline day-to-day operations.
Too many local businesses are stuck with outdated systems - paper scheduling, lost invoices, slow computers, and websites that don't bring in customers. While big IT companies push pricey enterprise setups, I focus on practical, affordable fixes that actually work for small businesses like salons, restaurants, contractors, and professional services.
I know what it's like when tech gets in the way of running your business. My goal is simple: to take the frustration out of technology so you can focus on running and growing your business.
And when I'm not helping local businesses modernize their operations, you'll find me around Kamm's Corners chatting with neighbors about the latest Guardians game or grabbing food at PJ's.
- R.L. - Photography Studio, Kamm's Corners"We went from spending 4-6 hours after every sports shoot on data and sorting to just 30 minutes. Our customers can now preview their photos the same day, and we can handle three times as many events. This has completely transformed our business."
- M.R. - Retail Shop, Lakewood"Finally, a tech person who speaks plain English! He showed up personally, explained everything clearly, and didn't try to oversell us on features we'd never use. Our staff actually loves the new system."
- F.H. - Accounting Firm, Fairview Park"When our system crashed during tax season, he was here within 2 hours and had us back up and running. No calling some 1-800 number and waiting on hold. That's worth its weight in gold for a small business."
Not sure where to start? I offer free 30-minute assessments where we'll walk through your current processes and identify the biggest opportunities for modernization and time savings.